Refund Policy

1. Our Approach to Refunds

We understand that mistakes can happen. If you have paid for a service by accident or placed an order you did not intend to, please contact us immediately. We review each situation carefully and will do our best to help. Refunds are handled on a case-by-case basis and are generally considered for accidental or duplicate payments made in error.

2. Accidental or Mistaken Payments

If you believe you were charged in error — for example, you added funds to your account by mistake, purchased the wrong service, or were charged twice — please reach out to our support team within 48 hours of the transaction. Include your transaction ID and a brief explanation of what happened. We will review your request and, if verified, process a refund to your original payment method or account credit.

3. Cancelling to Avoid Future Charges

If you no longer wish to use a service and want to ensure you are not charged again on the next billing cycle, please cancel the service through your dashboard or contact our support team. Cancellation stops all future billing immediately. You will retain access to the service until the end of your current billing period. We recommend cancelling at least 24 hours before your renewal date to avoid being charged for the next cycle. If you accidentally miss this window and are charged for a renewal you did not want, please contact us promptly and we will review your situation.

4. Services Not Eligible for Refunds

The following are generally not eligible for refunds under standard circumstances:

• Domain name registrations once the domain has been registered with the registry — these involve non-refundable fees paid to third-party registries.
• SSL certificates once issued by the certificate authority.
• Digital products (scripts, software, plugins) once downloaded or accessed from our marketplace.
• Payment gateway transaction fees charged by third-party processors.
• Services that have been fully delivered and used as described.

5. Account Balance

Funds added to your UMVA account do not expire. You can use your balance at any time for any of our services. If you accidentally added funds and have not used them, please contact us and we will review your situation. Balance used for services that have been delivered is non-refundable.

6. How to Request Assistance

If you need help with a recent payment or want to cancel a service:

• Open a support ticket from your dashboard with your Transaction ID and details.
• Email us at info@umva.net with the subject line "Payment Assistance".
• Contact us via WhatsApp at +1 (415) 377-2023.

We respond to all inquiries promptly. The sooner you reach out, the better we can help.

7. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. If you have an active subscription at the time of a policy change, the existing terms at the time of your purchase will apply unless otherwise agreed.