Frequently Asked Questions

UMVA is an all-in-one digital business platform. We provide web hosting (cPanel shared, reseller, Cloud VPS, Cloud VDS), domain registration (800+ TLDs), software licensing (cPanel, DirectAdmin, Plesk, CloudLinux, LiteSpeed, WHMCS, Imunify360, and more), a digital marketplace for scripts and plugins, WhatsApp Business API, Email API, crypto payment gateway (UMVA Pay), AI coding assistant (UMVA AI), virtual cards (Visa, Mastercard, Verve), SMM and SEO services (UMVA Lab), live TV streaming (UMVA TV — 30,000+ channels), and VPS open-source app deployments — all unified under one platform.

Creating an account is free and takes less than a minute. Visit umva.net and click Sign Up. You only need an email address and password. No KYC or identity verification is required for most services. Once registered, you can browse all services, add funds to your wallet, and start purchasing immediately.

No, there is no minimum deposit requirement to create an account. You can browse all services freely. When you are ready to make a purchase, the minimum deposit is $1.00 for card and crypto payments. For bank transfers, the minimum is $10.00. Most services are activated within minutes of payment confirmation.

We accept Visa, Mastercard, American Express, and Verve debit/credit cards, plus cryptocurrency deposits including USDT (TRC20, BEP20, ERC20), USDC, Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Litecoin (LTC), TRON (TRX), and Solana (SOL). Bank transfers are also available for larger transactions. All prices are in USD. Some payment methods may offer bonuses — crypto deposits receive a +10% bonus.

Yes. We implement enterprise-grade security across our entire platform: AES-256 encryption for data at rest and in transit, SSL/TLS for all connections, DDoS protection via Cloudflare, two-factor authentication (2FA) for account security, and Imunify360 for real-time malware scanning on all hosting platforms. Regular security audits and automated backups via JetBackup ensure your data is always safe and recoverable.

Refund policies vary by service. Shared and Reseller hosting plans are eligible for a full refund if cancelled within 30 days of initial signup. VPS and VDS plans are eligible for a prorated refund within 7 days. Domain registrations and SSL certificates are non-refundable once issued as they involve registry fees paid to third parties. Digital products from our marketplace are non-refundable once downloaded. Software licenses are covered by a 7-day money-back guarantee. Please review our refund policy page for complete details.

We offer multi-channel support available 24/7. You can reach us via email at info@umva.net, WhatsApp at +1 (415) 377-2023, or through our ticket system in your dashboard. Our support team handles technical issues, billing questions, service inquiries, and integration assistance. Developer documentation is available for all API services. Response times are typically within minutes during business hours.

Yes. You can cancel your account or individual services at any time through your dashboard or by contacting support. All plans are month-to-month with no long-term contracts or lock-in. Cancellation takes effect at the end of your current billing cycle. There are no early termination fees, cancellation penalties, or hidden charges for cancelling.

Our Partners Program offers multi-level commissions. Level 1 (direct referrals): earn up to 30% on messaging subscriptions, 20% on hosting, marketplace, Lab, and Social Bot services, and 5% on software licenses. Level 2: earn up to 5% on referrals from your referrals. Level 3: earn up to 2%. Commissions are recurring on hosting, messaging, licenses, and Social Bot subscriptions. You get a unique tracking link, real-time dashboard analytics, and regular payouts.

No. Our platform is designed for both beginners and technical users. Shared hosting includes cPanel with one-click installers (Softaculous) for WordPress, Joomla, and 400+ applications. Domain management has an intuitive dashboard. For advanced users, we provide SSH access, full DNS management, API access, and comprehensive developer documentation. Our support team is always available to help with any technical questions.

UMVA offers four main hosting types: cPanel Shared Hosting (for small to medium websites, blogs, and portfolios), Reseller Hosting (for agencies managing multiple client sites with WHM access), Cloud VPS (Virtual Private Server with full root access and dedicated resources), and Cloud VDS (Virtual Dedicated Server with guaranteed physical resources). We also provide specialized hosting for WordPress, eCommerce, Node.js, Python, Ruby, and PHP applications.

Shared hosting is ideal for personal websites, small businesses, and low-to-medium traffic sites. It is the most affordable and includes cPanel with one-click installers. Cloud VPS is suitable for growing websites, custom applications, e-commerce stores, and development environments — you get root access and dedicated CPU/RAM/storage. Cloud VDS is for resource-intensive applications, high-traffic enterprise sites, and workloads requiring consistent high performance with no neighbor contention. All plans can be upgraded as your needs grow.

Yes. We offer free cPanel-to-cPanel migration for all new hosting customers. Our team handles the entire migration process including files, databases, email accounts, DNS settings, and SSL certificates — ensuring zero downtime and no data loss. Simply provide your current cPanel credentials or a full cPanel backup, and we take care of the rest. For non-cPanel migrations, we can assist on a case-by-case basis.

We use cPanel, the industry-standard hosting control panel. cPanel provides an intuitive web-based interface for managing websites, files, databases, email accounts, domains, FTP users, and security settings. All shared and reseller plans include the full cPanel license at no additional cost. Reseller plans include WHM for creating and managing unlimited cPanel accounts for your clients with full administrative control.

All servers are equipped with enterprise-grade NVMe SSD storage for lightning-fast read/write speeds. We use the latest generation Intel Xeon and AMD EPYC processors with DDR5 RAM. Our network features redundant 10Gbps uplinks, BGP routing with multiple Tier-1 providers, and low-latency connectivity to major internet exchanges. We maintain a 99.9% uptime guarantee with redundant power, cooling, and networking. Data centers are located in North America and Europe.

No. Unlike many hosting providers, we do not impose inode limits on any of our plans. You can host as many files, emails, and directories as your plan storage allocation allows. We also do not limit the number of MySQL databases, email accounts, FTP accounts, or subdomains you can create. There are no hidden restrictions, no arbitrary caps, and no surprise throttling.

All hosting plans include Imunify360 for AI-powered malware scanning and real-time firewall protection, free AutoSSL certificates via Let's Encrypt, DDoS protection through Cloudflare, CageFS file system isolation for shared environments, and daily automated backups via JetBackup with one-click restoration. Advanced security options include IP address blocking, hotlink protection, leech protection, and password-protected directories.

Yes. All our shared hosting plans support multiple websites (addon domains). You can host unlimited domains on a single plan, each with its own separate web root, email accounts, databases, and DNS settings. There are no additional fees per domain. The only limit is your plan storage allocation.

We offer domain registration, transfer, and management for 800+ TLDs including .com, .net, .org, .co, .io, .app, .dev, .me, .blog, .shop, .online, .site, .tech, .store, .design, .art, .digital, .network, .solutions, .agency, and many more. Every domain includes free WHOIS privacy protection, free SSL certificate via Let's Encrypt, full DNS management (A, AAAA, CNAME, MX, TXT, NS, SRV), domain lock protection, and auto-renewal with email reminders.

Transferring your domain is straightforward. First, unlock your domain at your current registrar and obtain the EPP (authorization) code. Then, initiate the transfer from your UMVA dashboard by entering your domain name and EPP code. Complete payment for the transfer fee, which includes a free 1-year renewal. The transfer process typically takes 5-7 days. Your DNS settings will be imported automatically, ensuring zero downtime during the transition.

Domain prices vary by TLD. Popular TLDs like .com are priced at $11.75/year, .net at $13.49/year, .org at $9.99/year, and .co at $10.99/year. Introductory TLDs like .xyz start as low as $1.00. Each registration includes free WHOIS privacy, free SSL, full DNS management, and domain protection. Visit our Domain Pricing page for a complete list of all 800+ TLDs with registration, renewal, and transfer fees.

If your domain expires, it follows a standard lifecycle. The grace period (typically 30-40 days) allows you to renew at the standard rate. After that, it enters a redemption period (30 days) where it can be restored with additional fees. If not restored, the domain is released for public registration. We send multiple email reminders before and after expiry to help you avoid losing your domain. We recommend enabling auto-renewal in your dashboard.

Yes. We offer free WHOIS privacy protection on all eligible TLDs. Your personal information (name, address, phone, email) is hidden from the public WHOIS database and replaced with proxy information. This protects you from spam, identity theft, and unwanted solicitations. Unlike many registrars that charge $5-$10/year for this service, it is completely free with every domain registered at UMVA.

Absolutely. You have full control over your DNS records from your UMVA dashboard. You can manage A, AAAA, CNAME, MX, TXT, NS, and SRV records. We also offer Cloudflare DNS integration for enhanced performance, DDoS protection, and easy SSL certificate management. DNS changes typically propagate within 5-30 minutes.

We offer genuine, original software licenses for cPanel, DirectAdmin, Plesk, CloudLinux, LiteSpeed Web Server, WHMCS, Imunify360, Softaculous, JetBackup, SitePad, Virtualizor, and CXS. All licenses are sourced directly from official vendors and provisioned on their original licensing servers. Every license is fully authentic and verifiable on the vendor official portal.

After purchase, your license is activated instantly on your server. You will receive an installation command to run via SSH. Our auto-installers handle the setup for most license types including cPanel, Plesk, CloudLinux, and LiteSpeed. Activation is fully automated — no manual approval or waiting. Licenses are bound to your server IP address and can be changed anytime at no cost.

Yes. You can change your license IP address as often as you need — completely free. There are no fees, restrictions, or limits on IP changes. Each change takes effect instantly on the original vendor licensing server. This is especially useful when migrating servers or switching data centers.

We offer a 7-day money-back guarantee on all software licenses. If you are not satisfied with your purchase for any reason, contact our support team within 7 days of purchase for a full refund. No questions asked, no hassle. After 7 days, licenses are non-refundable but can be cancelled at any time.

Yes. Your license includes access to all software updates and security patches from the original vendor for the duration of your active subscription. You stay current with the latest features, improvements, and critical security fixes automatically. There are no additional fees for updates.

Yes. You can purchase licenses for your own servers or resell them to your clients. We offer competitive volume pricing for bulk purchases and reseller partnerships. Auto-installers are included, making it easy to provision licenses for your clients without manual setup.

Our WhatsApp Business API provides access at a flat $5/month with no per-message fees. Connect your WhatsApp number via QR code scan from your dashboard. Send unlimited messages through our REST API with support for text, images, videos, documents, and audio. Features include multi-device support, group messaging, broadcast lists, WhatsApp channels, and real-time webhooks for incoming messages and delivery status. No KYC required and no template verification needed.

Our Email API provides SMTP relay and REST API access at a flat $5/month with unlimited sending. You can use your own sending domains with SPF, DKIM, and DMARC authentication for high deliverability. Features include delivery analytics with open and click tracking, IMAP access for reading inbound emails, support for attachments and HTML templates, and webhooks for bounce and complaint notifications.

No. There are no daily sending limits, no throttling, no caps, and no restrictions on either WhatsApp or Email APIs. Send as many messages as you need — unlimited, always. This applies to both individual messages and bulk campaigns. Unlike other providers, we never meter your usage or charge overage fees.

Yes. We provide no-code integrations with n8n, Make (formerly Integromat), and Zapier for building automated messaging workflows without coding. For developers, we offer PHP, Python, and Node.js SDKs along with comprehensive REST API documentation, webhook setup guides, and code examples in multiple languages. Our API is designed to be simple to integrate.

Yes. You can subscribe to both platforms for a combined $10/month. Each platform is billed separately at $5/month. Manage both subscriptions from a single dashboard with unified analytics and billing. Use WhatsApp for real-time customer communication and Email for newsletters, transactional messages, and marketing campaigns.

UMVA Pay is a no-KYC crypto payment gateway that allows businesses to accept cryptocurrency payments from customers worldwide. We support 50+ cryptocurrencies across major blockchain networks including Bitcoin, Ethereum, USDT, USDC, BNB, LTC, SOL, TRX, and more. Payments are settled instantly to USDT, eliminating volatility risk. No identity verification is required to start accepting payments.

Settlement is instant. Once a payment is confirmed on the blockchain (typically 1-30 minutes depending on the network), the USDT equivalent is immediately sent to your wallet. No waiting periods, no payment holds, no reserve requirements. Your money is available the moment the transaction confirms on-chain.

No. Cryptocurrency transactions are irreversible. Once a payment is confirmed on the blockchain, it cannot be charged back, disputed, or reversed. This eliminates fraud risk, dispute fees, and the uncertainty of payment reversals that come with traditional payment processors like credit cards or PayPal.

We provide checkout links, payment buttons, and a full REST API for integration. You can generate payment requests via API, receive real-time webhook notifications for payment status changes, and validate payments using IPN (Instant Payment Notification). Detailed developer documentation with code examples in multiple languages is available. Supported use cases include e-commerce checkout, donation pages, invoice payments, and subscription billing.

UMVA Pay supports a wide range of industries including e-commerce and online stores, SaaS and web services, digital goods and downloads, gaming and iGaming platforms, freelancing and services, adult platforms, charity and donations, trading and exchange platforms, travel and hospitality, and AI and automation platforms. If your business is legal, you can use UMVA Pay.

UMVA TV is a live TV streaming service offering over 30,000 television channels from 200+ countries worldwide. For just $2/month, you get unlimited access to news, sports, movies, entertainment, music, kids shows, documentaries, shopping, religious, educational, and lifestyle channels from every corner of the globe. New channels are added daily.

UMVA TV works on any device with a modern web browser and internet connection. This includes smartphones (iOS and Android), tablets, laptops, desktop computers, smart TVs, and streaming devices like Fire Stick, Roku, and Apple TV. No special hardware or software installation is required — just a browser and an internet connection.

Yes. Our IPTV API provides developers with programmatic access to 30,000+ clean, validated channel URLs. The API supports filtering by country, category, and channel type. Available for $100/month or $1,200/year. Perfect for developers building their own TV applications, content aggregators, or media platforms.

We recommend a minimum internet speed of 5 Mbps for standard definition streaming and 15 Mbps for HD streaming. Slower connections may still work but may experience buffering or reduced quality. For the best experience, a stable broadband connection is recommended.

UMVA AI is a pay-as-you-go AI platform providing the cheapest AI inference for coding and general use. It includes a free native AI IDE for macOS, Windows, and Linux with built-in AI chat, inline code completion, git integration, and a full terminal. All models feature a 1 million token context window. No subscriptions — pay only for what you use, starting at $0.50 per million tokens.

You add funds to your UMVA wallet and pay per token as you use AI models. Pricing starts at $0.50 per million input tokens for fast models. Output tokens are priced at $1.12/M for fast models and $3.30/M for premium models. All models support up to 384K output tokens per request. Funds never expire — keep your balance as long as you like.

Yes. UMVA AI provides a fully OpenAI-compatible API. Any client library, tool, or application that works with OpenAI API will work with UMVA AI by simply changing the base URL and API key. This includes VS Code (via Continue.dev), JetBrains IDEs (via Continue.dev plugin), Cursor, Neovim, and custom applications using the OpenAI Python, Node.js, or Go SDKs.

No. We never use your prompts, code, or conversations to train or improve our AI models. Your data is processed solely to fulfill your request and is immediately discarded. No training runs, no model fine-tuning, no data harvesting. Your code and conversations remain completely private.

UMVA Card is a virtual card platform offering instant-issue Visa, Mastercard, and Verve virtual cards with no KYC required. Cards are valid for 5 years with no monthly fees, 0% authorization fees, and 0% foreign exchange fees. Use them for online shopping, digital advertising, SaaS subscriptions, hosting and domains, gaming, and international payments.

Simply fund your UMVA account with any supported payment method (cards, crypto, bank transfer), then generate your card from your dashboard. Card details (number, expiry, CVV) are created instantly and available in seconds. No application process, no approval waiting, no credit checks. You can create unlimited cards.

Yes. UMVA Cards support Apple Pay, Google Pay, and Samsung Pay. You can add your virtual card to your mobile wallet for tap-to-pay at millions of contactless merchants worldwide. All transactions are protected by tokenization and 3D Secure 2.0 authentication.

UMVA Cards have no monthly maintenance fees, no inactivity fees, and no hidden charges. The one-time issuance fee is minimal. There is 0% authorization fee and 0% foreign exchange fee on all transactions. Cards are valid for 5 years with no renewal fees. Card replacement is free if needed.

UMVA Lab is a social media marketing and SEO platform offering over 240 services across 16+ platforms. We provide Instagram followers and likes, TikTok views and followers, YouTube subscribers and watch hours, Facebook engagement, Twitter/X followers, Telegram members, LinkedIn connections, Spotify plays, website traffic, SEO keyword rankings, backlink building, and much more — at the cheapest prices in the industry with instant delivery.

Most orders start processing within seconds of payment confirmation and results appear in minutes. Delivery speed varies by service type — some services deliver instantly, while larger quantities may take a few hours. Each service page displays its average delivery time. We also offer drip-feed scheduling for gradual, natural-looking delivery.

Yes. We offer a free refill guarantee on most services. If your followers, likes, or views drop after delivery, we automatically refill them for free within the guarantee period. Each service page displays its specific refill terms. Simply open a support ticket, and we handle the rest automatically.

Our reseller program gives you access to all Lab services at 50% off retail prices. You can start your own SMM business by reselling our services under your own brand at your own pricing. We also offer a ready-to-deploy SMM PHP script for just $3 one-time and a Reseller API for automated integration with your platform.